Refunds.

Eligibility

You're eligible for a full refund if you request it within 14 days of the original purchase, regardless of reason. This applies to:

• Motion Bridge — any tier
• Video Bridge — any tier
• All-Access Bundle
• Future plugin purchases

Free downloads (Freebies) aren't eligible — there's nothing to refund.

How to request

• Email namaste@gillu.studio from the address used at checkout
• Include your order number (looks like GS-2026-XXXX)
• Mention which plugin or bundle you bought — you don't need to explain why

We reply within 24 hours on weekdays (IST). Refunds process within 3–7 business days back to your original payment method.

After 14 days

Refunds aren't guaranteed beyond 14 days, but we still want to hear from you. Email us if:

• The plugin doesn't run on your supported AE/Premiere version due to our bug
• You bought the wrong plugin by mistake
• Duplicate purchase
• Other exceptional circumstances

We make one-time exceptions routinely. Just ask.

What we can not refund

• AI API costs — plugins are BYOK. Costs you pay to Anthropic, OpenAI, or Google are your contracts with them. We can't refund their charges.
• Free or promotional downloads
• Individual plugins inside a bundle — we refund the whole bundle, not parts of it
• Time spent learning — sorry, can't help there

Chargebacks

Please email us first before filing a chargeback. We respond fast and refunds via email are quicker (chargebacks take 30–90 days). Chargebacks also flag our payment processor and may affect future purchases from indie creators on your card.

Contact

Gillu Studio · Sagar Soni · Gurugram, Haryana, India
namaste@gillu.studio

Governed by the laws of India. Disputes subject to courts in Gurugram, Haryana.